Client stories
Success story 1
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Success story 2
A reputed company dealing into online books enhances its sales productivity.
The pioneer firm to revolutionize professional education in the country, enhances and re-designs their process standardization approach using Salesforce.
Challenges
- Inaccurate data and low data quality
- Reporting structure not streamlined
- Lack of process standardization in few departments
Solution
- Sanity of incoming data by Salesforce automation and manual fix of legacy data
- Redesign of reporting structure following DAR approach
- Business process and architecture redesigned with business workshop sessions
Benefits
- Reduced timelines for resolving tickets, better analysis and improved planning sessions via Salesforce reports.
A reputed company dealing into online books enhances its sales productivity.
Challenges
- No real time visibility into student database
- No system to track the grievances
- No real time reporting & MIS
Solution
- Unified view of customer with a complete activity history and subscriptions
- Real time customizable reports and dashboards to gauge key business matrices
- Efficient management of complaints with defined TAT, response time and SLA
Benefits
- Increased sales, higher customer satisfaction and efficient reporting.